Returns and Refund Policy

We trust our customers will understand the terms and conditions to be eligible for returns and refunds policy before or after purchasing any of our products on our website http://www.thegoodroutine.com.  

Our products are eligible for a replacement:

If the product was defective beyond use, i.e. if it had mold or was damaged beyond use in transit and could not be used due to this defect. In such a case, an image of the defective product must be shared with us on email at hello@thegoodroutine.com or by messaging at WhatsApp number +91-8278742568 within three days of receiving the product. This email or message will be taken as a formal request for return or refund.

The damaged product should be dispatched to us within three business days after sending us a request for return or refund. The shipping cost for returning the damaged product will be borne by us via IndiaPost only. We will not pay for private courier parties.

Return address:

The Good Routine,
37, Destination City Center,
Opp Yamini Hotel,
Palampur,
Himachal Pradesh – 176061

Upon receiving the proof of dispatch from the customer, we will replace the product and send it to the customer free of cost. We pride ourselves on offering quality products. And since all our products are handmade and in small batches, we are able to individually oversee quality for each item before it is packed and shipped to you. In an extreme case of oversight with regards to quality of the product, we will offer to replace the product. Refunds will not be the first choice. Refunds will be issued only under rare circumstance/condition.

We will not honor requests for the refund or replacement on the following reasons:

Non-delivery of the product

Due to some mailing/incorrect address issues you might not receive a delivery from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to us in writing within 14 days from the order placing date. Otherwise the product will be considered received.

Product not-as-described

Such issues should be reported to us within 3 days of receiving the product. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.


Product was not cut properly

Our products are truly handmade and as such the soaps are not machine cut. It is possible that sometimes, the soaps are imperfectly cut. But none of the soaps will have lesser quantity than what it is described on the packaging. Refunds and replacements will not be considered on this condition of appearance of being roughly cut.


Our Support team is always eager to assist you and deliver highly professional support in a timely manner. We sincerely thank you for purchasing our products.

Contact us

Phone: +91-8278742568

Email: hello@thegoodroutine.com

Requests for a replacement product are accepted within the period of three business days weeks after the order is received. You should accompany this request with detailed and grounded reasons why you apply for a refund.

Cancellation Policy

You may cancel your order within 24 hours of placing it and we will issue a full refund without any cancellation. The amount should reflect in your bank account/debit card/credit card within 4-5 working days. This may take longer as it depends on your bank.

Orders after 24 hours of payment will not be cancelled as we start processing orders within 24-48 hours or 1-2 business days as applicable. It will be cumbersome to refund payment after your order has been shipped and therefore we issue full refund of your payment upon cancellation upto 24 hours of receiving the payment.

In case if you have cancelled your order or you wish to cancel your order, please contact  or WhatsApp +91-8278742568 for a speedy resolution. Alternatively you can also send us an email at hello@thegoodroutine.com

Please make sure your request does not contradict our Terms and Conditions. Please give around 12-24 hours for our Support Team to get back to you on the problem.